Transportation & Mobility

San Antonio One-Call/One-Click and Transportation Coordination

Applied research on mobility coordination, institutional readiness, infrastructure capacity, and transportation gaps for older adults, people with disabilities, and transportation-disadvantaged riders.

Ride Connect TexasUniversity of North TexasUMass BostonCommunity transportation partners

Overview

This project examined what it would take to implement a coordinated One-Call/One-Click transportation system in the San Antonio region. The work moved beyond technology alone to assess whether the institutional, service, and infrastructure foundations were sufficient to support riders who face mobility barriers.

The project included a national review of 21 systems, interviews with established systems across the country, regional service inventory, infrastructure analysis, demand-gap estimates, focus groups, ridership assessment, and implementation readiness planning.

What the work showed

The analysis found major differences between the City of San Antonio and the rest of Bexar County in sidewalk coverage, ADA-accessible areas, transit proximity, and service density. Demand-gap analysis showed that available community-based transportation could serve only a fraction of estimated need in several subareas, with particularly acute challenges for wheelchair-accessible, door-to-door, and door-through-door trips.

The work emphasized that a One-Call/One-Click platform is only as effective as the service ecosystem beneath it.

Methods

National case study review, stakeholder interviews, service inventory, ACS/GIS analysis, focus groups, and implementation readiness assessment.

Key systems issue

Transportation coordination requires both information infrastructure and real service capacity, especially for high-need riders.

Planning relevance

The project links mobility management to aging, disability, infrastructure, health access, food access, and regional service governance.

Outputs

Research reports, implementation roadmap, readiness assessment, infrastructure analysis, ridership assessment, and national case study synthesis.